We want to make your experience with DTB as smooth as possible. So we have outlined some key bits of information for you below. From how to use our portal to FAQs about your orders.


  • Using Our Portal

    Using our portal is as easy as one-two-three. Simply login/register and start browsing.

    Watch our How to video for more.


  • Artwork Specifications

    To make sure your order is processed seamlessly, here are a few things to make sure your artwork is approved quickly.

    1. Files to be ideally in a vector form. (.AI .EPS .SVG . PDF)
    2. Artwork colour is best with pantone reference
    3. If the artwork includes text, it is best to either provide the font file or create the text as an outline

    For more details see below.

  • How Long Will My Order Take?

    Our delivery times are dependant on your order item and type of decoration. This can vary between 3-10 days from artwork approval.

    Delivery times are updated in your portal account here.

  • Delivery

    We do our best to delivery your items on time. Once dispatched, we provide a live tracking link attached to your order in your account.

    Get tracking details here.

  • Decoration Techniques

    Knowing what you want on your bag and garment is the first thing but knowing what decoration technique will give the best result is another. Which is why offer not one but four types of decoration techniques.

    Find out more about our techniques and the benefits here.

  • Latest News

    As a DTB customer, we want you to feel as part of our community which is why we post about the latest news in and around the industry. Especially inside DTB.

    Read our latest news blogs here.

  • Our ESG Values

    At DTB we are committed to high standards in our Environmental, Social, and Governance criteria. ESG is a part of everything we do and positively effects our operation creating a better environment for staff, better care for the planet and better relationships with our customers.

    Find out more here.


  • Bag Specifications

    Being able to see the positioning of your artwork is better than getting your ruler out and checking yourself. We've made it easier for you, and available on all our bag items.

    Download the bag spec here.

  • Product Size Guide

    To help get your garment to perfect size for you, check out our brand size guides.